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(435) 472-1552
Toll-Free (866) 221-4760

435 N. Main Street
Helper, UT 84526

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You Have Questions…
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Question list

You Talk A Lot About Builder Grade / Contractor Grade… What Do You Mean By That?

What you have to realize is that the home improvement industry is very different than the home BUILDING industry. In the home building industry, homebuilders and contractors are normally building "spec" homes and are looking to maximize profits. One way of doing that is by using "contractor" or "builder" grade materials.

These type of products are MASS PRODUCED to overly generic standards and measurements and in all honesty, barely meet code requirements. Because they're massed produced, they are much cheaper than custom measured and custom-built products. The difference, of course, is found in the quality and the longevity of the better-made custom product. In short, a custom made door or replacement window in Provo will last longer, work better and save you much more money in the long run.

All of our windows and doors for Provo are custom measured, and custom built to exacting standards. That's why we can offer one of the best warranties in the industry. Simply stated, don't be fooled by cheaper prices… make sure you know EXACTLY what you are buying.

You Talk A Lot About "Quality" Installations… What Do You Mean By That?

Look, even the best products in the world are going to fail prematurely if they are not installed correctly. What good does it do you to spend thousands on your new replacement windows near Provo if the guy's installing them don't know what they're doing? Your windows and door frames have to be plumb, level and square before you can even think about putting in the new ones. Unfortunately, many companies ruthlessly cut costs by using cheap unskilled labor. Replacing your windows (or doors) is not as simple as just showing up and ripping out the old ones and putting in new ones. There is so much prep work that has to go in to make sure your windows and doors are installed to as close to perfection as humanly possible. Anything less than that and you are wasting your time and money. Those windows and doors simply will not last in Utah's brutal weather.

What EXACTLY Makes You Different?

That is a great question and a question that is not easily answered. Why? Because it's impossible for us to know exactly what our competitors are doing. Here is what we can tell you. At Shep's Windows & Doors, we focus on continual improvement that will result in a consistently high level of customer satisfaction. We operate our residential replacement window and door business with certain key, fundamental core values, these values are:

  • Do first-rate quality and stand behind it
  • Treat others as you would want to be treated
  • Do the right thing
  • Communicate clearly
  • Be fair and honest
  • Seek continual improvement

For a more complete answer, and to see exactly what we do to separate ourselves from the competition we invite you to download our Contractor Standards Guide by clicking here. In this guide you will find everything you need to judge any contractor…including us.

How Are Your Prices Relative To The Market?

We'll be the first ones to admit that we are not the cheapest for door and window installation for Provo, Richfield, and the surrounding areas. The reality is that there will always be someone who is willing to work for a little less money and a product that costs a little bit less. But here is a question for you. Assume you have a heart condition and that you need surgery to save your life. Do you want the cheapest replacement heart valve you can find? Or would you prefer the absolute best product on the market –that you can reasonably afford— and that is guaranteed to last practically forever? Do you want the guy that just made it out of medical school and his residency, or do you want the chief of cardiovascular surgery at Harvard Medical with over a decade of experience?

Why should it be any different for your home? Trust me, after 30+ years in construction, I can honestly say that the pennies you think you are saving today will cost you a fortune in time, aggravation and money in the future.

Bottom Line: we are not the cheapest, but we are the ABSOLUTE best value for your money…PERIOD.